|
Before:
Verizon Wireless Customer Agreement
Recorded by TOSBack on
September 8, 2009 around 4pm PT.
Text highlighted in blue has been deleted.
|
After:
Verizon Wireless Customer Agreement
Recorded by TOSBack on
November 14, 2009 around 11pm PT.
Text highlighted in yellow has been added.
|
|
|
| |
Customer Agreement |
Customer Agreement | |
| | | |
| The following applies to our calling plans except Prepaid plans, which are governed by our | The following applies to our calling plans except Prepaid plans, which are governed by our | |
| Prepaid Customer Agreement. | Prepaid Customer Agreement. | |
| | | |
Customer Agreement Terms & Conditions | My Verizon Wireless Customer Agreement | |
YourVerizon Wireless Customer Agreement | ||
(Para una copia de este documento en espa?ol, llame al 1.800.922.0204 o visite a nuestro website: espanol.vzwshop.com.) | ||
Please carefully read this agreement, including the Plan or Plans you've chosen, before filing it in a safe place. | ||
Thanks for choosing Verizon Wireless. In this Customer Agreement, you'll find important information about your Service, including your minimum contract term, what happens if you cancel a line of Service early or don't pay on time, our ability to make changes to your Service or this agreement's terms, our liability if things don't work as planned, and how disputes are resolved. | ||
(Para una copia de este documento en Espanol, llame al 1–800–922–0204 o visite nuestro sitio de internet en espanol.verizonwireless.com.) | ||
My Service | ||
This Customer Agreement covers important topics such as its duration, fees for cancelling before the contract ends, fees for making late payments, our rights to change its | ||
Your Service terms and conditions are part of this agreement. Your Plan includes your monthly allowances and features, where you can use them (your "Coverage Area"), and their monthly and pay–per–use charges. You can also subscribe to several Optional Services, like text messaging packages. Together, your Plan and any Optional Services you select are your Service. The terms and conditions for your Service can be found in the brochures that are available when you activate, or online at verizonwireless.com. | ||
| conditions and your wireless service, limitations of liability, privacy, and settlement of disputes by arbitration instead of in court. If you accept this agreement, it will | ||
| apply to all your wireless service from us, including all your existing Plans and other lines in service. | How Do I Accept This Agreement? | |
Your Plan | You accept this agreement by: | |
YOUR PLAN BECOMES PART OF THIS AGREEMENT. Your Plan includes your monthly service allowances and features, the coverage areas in which those allowances and | ||
| features may be used, and the recurring access and pay–per–use charges associated with those allowances and features. The materials made available to you at the | ||
| time you accepted this agreement contain more information about these topics. You can change your Plan up to two times per billing cycle by telling us either orally or in | ||
| writing. To the extent any condition in your Plan expressly conflicts with this agreement, the condition in your Plan will govern. If at any time you change your service (by | ||
| accepting a promotion, for example), you'll be subject to any requirements, such as a new minimum term, we set for that change. | ||
Your Rights to Refuse or Cancel This Agreement | <p>When you accept, you're representing that you are at least 18 years old and are legally able to accept an agreement. If you're accepting for an organization, you're representing that you are authorized to bind that organization, and where the context requires, "you" means the organization. | |
THIS AGREEMENT STARTS WHEN YOU ACCEPT. Paragraphs marked "∞" continue after it ends. You accept when you do any of the following things after an | ||
If you don't want to accept, don't do any of these things. If you do accept, you can cancel a line of Service within 30 days of accepting without having to pay an early termination fee as long as you return any equipment you purchased from us at the time you accepted, but you'll still have to pay for your Service through that date.
| ||
| opportunity to review this agreement: | ||
My Privacy | ||
We may collect personal information about you. We may also gather some information through our relationship with you, such as information about the quantity, technical configuration, type, destination and amount of your use of our telecommunications services. You can find out how we use, share and protect the information we collect about you in the Verizon Privacy Policy, available at verizon.com/privacy. We may investigate your credit history at any time and share credit information about you with credit reporting agencies and other Verizon companies. If you'd like the name and address of any credit agency that gives us a credit report about you, just ask. | ||
What Happens if My Service Is Canceled Before the End of My Contract Term? | ||
| <li>Open a package that says you are accepting by opening it; or | ||
You're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device after November 14, 2009, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of advanced devices, check verizonwireless.com/advanceddevices.) Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check if they charge a separate termination fee. | ||
| <h4>Can I Take My Wireless Phone Number to Another Carrier? | ||
IF YOU DON'T WANT TO ACCEPT, DON'T DO ANY OF THESE THINGS. You can cancel (if you're a new customer and not assuming another customer's service) | ||
| <p>You may be able to take, or "port," your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don't have any rights to your wireless phone number, except for any right you may have to port it. | ||
| WITHIN 30 DAYS of accepting. You'll still be responsible through that date for the new service and any charges associated with it. | ||
Your Rights to Change or End Your Service; Termination Fees; Phone Number Portability | ||
∞ Except as explicitly permitted by this agreement, you're agreeing to maintain service with us either on a month–to–month basis or for a minimum term, as | ||
| detailed at the time you accept this agreement. (Periods of suspension of service don't count toward fulfillment of your minimum term.) If you have a minimum term, once you have | ||
| fulfilled it you'll become a month–to–month customer under this agreement. AN EARLY TERMINATION FEE WILL APPLY IF YOU CHOOSE TO END YOUR SERVICE BEFORE | ||
| BECOMING A MONTH–TO–MONTH CUSTOMER, OR IF WE TERMINATE IT EARLY FOR GOOD CAUSE. THE EARLY TERMINATION FEE IS $175, WHICH WILL BE REDUCED BY $5 FOR EACH FULL | ||
| MONTH TOWARD YOUR MINIMUM TERM THAT YOU COMPLETE. (The Early Termination Fee applies only to the extent permitted by law. If you buy your wireless device from an | ||
| authorized agent or third–party vendor, you should check to see if they charge a separate termination fee.) If you terminate your service as of the end of your minimum | ||
| term, you won't be responsible for any remaining part of your monthly billing cycle. <strong>Otherwise, all terminations by you during a monthly billing cycle become effective | ||
| on the last day of that billing cycle.</strong> You'll remain responsible for all fees and charges incurred until then and won't be entitled to any partial–month credits | ||
| or refunds. You may be able to take, or "port," your current wireless phone number to another service provider. If you request your new service provider to port a number from | ||
| us, and we receive your request from that new service provider, we'll treat it as notice from you to terminate our service for that number upon successful completion of porting. | ||
| After the porting is completed, you won't be able to use our service for that number. You'll remain responsible for any Early Termination Fee that may apply, and for all fees | ||
| and charges through the end of that billing cycle, just like any other termination. If you're porting a phone number to us from another company, we may not be able to provide | ||
| you some services, such as 911 location services, immediately. | ||
Your Rights to Appoint an Account Manager | ||
You may at any time appoint someone else to manage your account, which will include the authority to make changes that will extend your minimum term. Those changes will be | ||
| treated as modifications to this agreement, and you are responsible for any such changes made by a person whom you appoint. If you choose to appoint someone, you can do so | ||
| either orally or in writing, and either for a single transaction, or indefinitely until you revoke the appointment. | ||
Our Rights to Make Changes | ||
Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES | ||
| AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE | ||
| YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY | ||
| TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE. | ||
Your Wireless Device | ||
Your wireless device is any device you use to receive our wireless voice or data service. It must comply with Federal Communications Commission regulations and be compatible | ||
| with our network and your Plan. Whether you buy your wireless device from us or someone else is entirely your choice. At times we may change your wireless device's software, | ||
| applications or programming remotely and without notice. This could affect data you've stored on, the way you've programmed or the way you use your wireless device. If you | ||
| purchased a wireless device (other than a "global device") from Verizon Wireless for use with a plan with a minimum term and want to reprogram your device for use with another | ||
| wireless carrier network, the default service programming code is set to "000000" or "123456." Verizon Wireless in no way guarantees that your Verizon Wireless device will be | ||
| capable of being reprogrammed for use with another wireless carrier network after the service programming code is entered, or that another wireless carrier will accept your | ||
| device for use on its network. | ||
Your Wireless Phone Number and Caller ID | ||
| You don't have any rights in any personal identification number, email address or identifier we assign you (we'll tell you if we decide to change or reassign them). The same | ||
| is true of your wireless phone number, except for any right you may have to port it. Your wireless phone number and name may show up when you call someone. You can block this | ||
| "Caller ID" for most calls by dialing *67 before each call, or by ordering per–line call blocking (dialing *82 to unblock) where it's available. You can't block Caller ID | ||
| to some numbers, such as toll–free numbers. | ||
How Service Works | ||
Wireless devices use radio transmissions, so we can't provide service when your device isn't in range of a transmission site used to provide service. Even within a coverage | ||
| area, there are many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, that may impact availability and quality of service. | ||
Charges and Fees We Set | ||
∞ You agree to pay all access, usage and other charges and fees we bill you or that the user of your wireless device accepted, even if you weren't the user of your | ||
| wireless device and didn't authorize its use. These include Federal Universal Service, Regulatory and Administrative Charges, and may also include other charges related to our | ||
| governmental costs. We set these charges. They aren't taxes, aren't required by law, are kept by us in whole or in part, and the amounts and what's included are subject to | ||
| change. You may have to pay fees to begin service or reconnect suspended service. Usage charges may vary depending on where, when and how you call. You have a Home Rate and | ||
| Coverage Area and a Local Calling Area (which may be different). When you call from inside a Local Calling Area to somewhere outside of it, or call from anywhere outside a Local | ||
| Calling Area, there may be toll, regional calling or long distance charges in addition to airtime (we provide or select the long distance service for calls on our network). When | ||
| you make a call inside your Local Calling Area that uses a local phone company's lines (for example, a call to a typical home phone number), we may charge landline or connection | ||
| fees. We charge airtime for most calls, including toll–free and operator–assisted calls. Additional features and services such as operator or directory assistance, | ||
| call dialing, calling card use, Call Forwarding, data calls, automatic call delivery, Voice Mail, Text Messaging and wireless Internet access, may have additional charges. | ||
| Features such as Call Waiting, Call Forwarding or 3–Way Calling involve multiple calls and multiple charges. | ||
Taxes, Fees and Surcharges We Don't Set | ||
∞ You agree to pay all taxes, fees and surcharges set by the government. We may not always give advance notice of changes to these items. If you're tax–exempt you | ||
| must give us your exemption certificates and pay for any filings we make. | ||
Roaming and Roaming Charges | ||
You're "roaming" whenever you make or receive a call using a transmission site outside your Home Rate and Coverage Area, or using another company's transmission site. Your | ||
| wireless device may sometimes connect to and roam on another company's network even when you're within your Home Rate and Coverage Area or Local Calling Area. There may be extra | ||
| charges (including charges for long distance, tolls or calls that don't connect) and higher rates for roaming calls, depending on your Plan. | ||
Your Bill | ||
∞ Your bill is our notice to you of your fees, charges and other important information. You should read everything in your bill. We bill usage charges after calls are | ||
| made or received. We bill access fees and some other charges in advance. You can view your detailed bill online. We'll also send you a streamlined bill without call detail (or a | ||
| detailed bill if you request one, subject to any applicable fee). We may charge a fee for bill reprints. If you choose Internet billing (where available), you waive any right to | ||
| paper bills or notices. | ||
How We Calculate Your Bill | ||
Your bill reflects the fees and charges in effect under your Plan at the time they're incurred. You can dispute your bill, but only within 180 days of receiving it. Unless | ||
| otherwise provided by state law, you must still pay any disputed charges until the dispute is resolved. Charges may vary depending on where your wireless device is when a call | ||
| starts. If a charge depends on an amount of time used, we'll round up any fraction of a minute to the next full minute. Time starts when you first press SEND or | ||
| the call connects to a network on outgoing calls, and when the call connects to a network (which may be before it rings) on incoming calls. Time may end several seconds after | ||
| you press END or the call otherwise disconnects. For calls made on our network, we only bill for calls that are answered (which includes calls answered by | ||
| machines). Charges for most usage during a billing cycle are included in your bill for that cycle. Billing for usage may, however, sometimes be delayed. Delayed usage will be | ||
| applied against the included allowance for the month when you actually used the service, even though such charges may show up on a later bill. This may result in charges higher | ||
| than you'd expect in the later month. | ||
Your Rights for Dropped Calls or Interrupted Service | ||
If you get disconnected by our network from a voice call in your Home Rate and Coverage Area, redial. If the same number answers within 5 minutes, call us within 90 days and | ||
| we'll give you a 1–minute airtime credit. If service is interrupted in your Home Rate and Coverage Area for more than 24 hours in a row due to our fault, call us within | ||
| 180 days and we'll give you a credit for the period of interruption. These are your only rights for dropped calls or interrupted service. | ||
Payments, Deposits, Credit Cards and Checks | ||
∞ Payment is due in full as stated on your bill. IF WE DON'T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE EXTENT PERMITTED BY THE LAW OF THE STATE OF THE BILLING | ||
| ADDRESS WE HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE OF UP TO 1.5 PERCENT A MONTH (18 PERCENT ANNUALLY), OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID | ||
| BALANCES. (IF YOU CHOOSE ANOTHER COMPANY TO BILL YOU FOR OUR SERVICE [SUCH AS ANOTHER VERIZON COMPANY], LATE FEES WILL BE SET BY THAT PARTY OR BY ITS TARIFFS, WHICH MAY BE | ||
| HIGHER THAN OUR LATE FEE RATE.) WE MAY ALSO CHARGE YOU FOR ANY COLLECTION AGENCY FEES THAT WE ARE CHARGED BY A COLLECTION AGENCY WE USE TO COLLECT FROM YOU IF IT IS PERMITTED BY | ||
| THE LAW OF THE STATE WHERE YOU HAVE YOUR BILLING ADDRESS WHEN WE FIRST SEND YOUR ACCOUNT TO A COLLECTION AGENCY. We may require a deposit at the time of activation or thereafter | ||
| (or an increased deposit) from you. We'll pay simple interest on any deposit at the rate the law requires. Please retain your evidence of deposit. You agree that we can apply | ||
| deposits, payments or pre–payments in any order to any amounts you owe us on any account. You can't use a deposit to pay any bill unless we agree. We refund final credit | ||
| balances of less than $1 only upon request. We won't honor limiting notations you make on or with your checks. We may charge you up to $25 for any returned check, | ||
| depending on applicable law. | ||
If Your Wireless Device is Lost or Stolen | ||
If your wireless device is lost or stolen, it is very important that you notify us immediately, so that we can suspend your service to prevent further usage. If your bill | ||
| shows charges to your device after the loss but before you reported it, and you want a credit for those charges, we will review your account activity and any other information | ||
| you wish us to consider. We may determine that the charge is valid if you don't promptly report the loss or theft without good reason for the delay. You do not have to pay the | ||
| charges you dispute while they are being investigated to determine whether the charges resulted from usage by someone not authorized to use the device. Further, if we haven't | ||
| given you a courtesy suspension of recurring monthly fees within the prior year, we'll give you one for 30 days, or until you replace or recover your wireless device, whichever | ||
| comes first. | ||
Our Rights to Limit or End Service or This Agreement | ||
You agree not to resell our service to someone else without our prior written permission. You also agree your wireless device won't be used for any other purpose that isn't | ||
| allowed by this agreement or that's illegal. You agree that you won't install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to | ||
| originate, amplify, enhance, retransmit or regenerate a transmitted RF signal, unless we expressly approve such equipment or mechanism and the method of its installation. WE | ||
| CAN, WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR THIS OR ANY OTHER GOOD CAUSE, including, but not limited to: (i) if you: | ||
| (a) breach this agreement; (b) pay late more than once in any 12 months; (c) incur charges larger than a required deposit, billing limit, or materially in excess of your monthly | ||
| access charges (even if we haven't yet billed the charges); (d) provide credit information we can't verify; (e) become insolvent or go bankrupt; (f ) lie to us; (g) allow anyone | ||
| to tamper with your device; or (ii) if you, any user of your device or any authorized contact on your account: (a) threatens or commits violence against our representatives; (b) | ||
| uses vulgar and/or inappropriate language toward our representatives; (c) steals from us; (d) harasses our representatives; (e) interferes with our operations; (f ) "spams," or | ||
| engages in other abusive messaging or calling; (g) modifies your device from its manufacturer's specifications; or (h) uses the service in a way that adversely affects our | ||
| network or other customers. We can also temporarily limit your service for any operational or governmental reason. If you file for bankruptcy, our rights to limit, suspend or | ||
| end your service or any agreement with you will be governed by bankruptcy law. | ||
Directory Information |
Directory Information | |
∞ We don't publish directories of our customers' phone numbers. We don't provide them to third parties for listing in directories, unless you request that we do so. | We will not publish your wireless phone number in any available directory or give it to anyone for that purpose, unless you ask us to. | |
Your Privacy – IMPORTANT INFORMATION – PLEASE READ CAREFULLY BEFORE MAKING YOUR PURCHASE DECISION | Can I Have Someone Else Manage My Account? | |
∞ In the course of providing services to you, we may collect certain information that is made available to us solely by virtue of our relationship with you, such as | No problem – just tell us by phone, in person, or in writing. You can appoint someone to manage your account for a single transaction, or until you tell us otherwise. The person you appoint will be able to make changes to your account, including adding new lines of Service, buying new wireless devices, and extending your contract term. Any changes that person makes will be treated as modifications to this agreement. | |
| information about the quantity, technical configuration, type, destination and amount of your use of the telecommunications services you purchase. This information and related | ||
Can Verizon Wireless Change This Agreement or My Service? | ||
| billing information is known as Customer Proprietary Network Information, or CPNI. (CPNI does not include your name, address and wireless phone number.) Except as provided in | ||
We may change prices or any other term of your Service or this agreement at any time, but we'll send you written notice first. If you use your Service after the change takes effect, that means you're accepting the change. But if a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee. | ||
| this agreement, we won't intentionally share your CPNI or other personal information without your permission. <strong>SUBJECT TO THE FOREGOING, WE MAY USE AND SHARE INFORMATION | ||
| ABOUT YOU AND HOW YOU USE ANY OF OUR SERVICES: (A) SO WE CAN PROVIDE OUR GOODS OR SERVICES TO YOU; (B) SO OTHERS CAN PROVIDE GOODS OR SERVICES TO US OR TO YOU ON OUR BEHALF; (C) | My Wireless Device | |
| SO WE OR OUR AFFILIATES IN THE VERIZON FAMILY OF COMPANIES CAN COMMUNICATE WITH YOU ABOUT GOODS OR SERVICES THAT ANY OF US OFFER; (D) TO PROTECT OURSELVES; OR (E) AS REQUIRED BY | Your wireless device must comply with Federal Communications Commission regulations , be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device's software, applications or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device. You don't own the software in any SIM (Subscriber Identity Module) card that you may use with your Service. The SIM card software is licensed to you for use with the Service only, and we may change it remotely and without notice. If you bought a wireless device from Verizon Wireless that doesn't use a SIM card, and you want to reprogram it for use with another wireless network, the default programming code is set to "000000" or "123456." But please note that your wireless device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. | |
| LAW, LEGAL PROCESS OR EXIGENT CIRCUMSTANCES. | ||
| <h4>Where and How Does Verizon Wireless Service Work? | ||
| <p><strong>IN ADDITION, WE MAY SHARE NON–PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU AND YOUR USE OF SERVICES YOU PURCHASE FROM US WITH OTHER VERIZON COMPANIES, VENDORS | Wireless devices use radio transmissions , so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. | |
| AND THIRD PARTIES SO THAT WE MAY PROVIDE OUR OWN, OR RELEVANT THIRD–PARTY, ADVERTISING TO YOU. IF YOU DO NOT WANT US TO COLLECT OR USE SUCH NON–PERSONALLY | ||
What Charges Are Set by Verizon Wireless? | ||
| IDENTIFIABLE INFORMATION FOR THIS PURPOSE, YOU SHOULD NOT USE OUR SERVICES; BY USING THE SERVICES, YOU EXPRESSLY AUTHORIZE US TO USE YOUR INFORMATION FOR THIS PURPOSE. | ||
You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. Our charges include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges ; they aren't taxes, they aren't required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change. | ||
| </strong> | ||
Government Taxes, Fees and Surcharges | ||
Further, you authorize us to investigate your credit history at any time and to share credit information about you with credit reporting agencies and other Verizon companies. | ||
You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges.
| ||
| If you ask, we'll tell you the name and address of any credit agency that gives us a credit report about you. It's illegal for unauthorized people to intercept your calls, but | ||
What Are Roaming Charges? | ||
| such interceptions can occur. For training or quality assurance, we may also monitor or record our calls with you. | ||
You're "roaming" whenever your wireless device uses a transmission site outside your Coverage Area or uses another company's wireless network. Sometimes roaming happens even when you're within your Coverage Area. There may be higher rates and extra charges (including charges for long distance, tolls or calls that don't connect) for roaming calls, depending on your Plan. | ||
Special Discounts | ||
How Does Verizon Wireless Calculate My Bill? | ||
You may be eligible for a discount on your monthly access fee based on your affiliation with an organization that has an agreement with us, or if you qualify under a | ||
For charges based on the amount of time used , we'll round up any fraction to the next full minute. For outgoing calls, usage time starts when you first press SEND or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press END or after the call disconnects. For calls made on our network, we only charge for calls that are answered, including by machines. Usage cannot always be processed right away and may be included in a later bill, but the usage will still count towards your allowance for the month when the Service was used. Remember, you can always dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. | ||
| government employee discount program. To validate that you meet the eligibility requirements for such a discount, we may require you to provide proof of your affiliation with | ||
| your organization upon activation of service or when you make changes to your account or (other than for a government employee discount program) we may share certain information | <h4>What Are My Rights for Dropped Calls or Interrupted Service? | |
| relating to your service (including your name, your wireless telephone number and total monthly charge) with your organization to verify your affiliation. We may adjust your | <p>If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 90 days and we'll give you a 1–minute airtime credit. If you lose Service in your Coverage Area for more than 24 hours in a row and we're at fault, call us within 180 days and we'll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service. | |
| discount in accordance with your organization's agreement with us and remove your discount after your minimum term expires or if you end or change your affiliation with the | ||
About My Payments | ||
| organization. You agree that any change or removal of your discount, based on your affiliation with the organization or your organization's agreement with us, shall not be | ||
If we don't get your payment on time , we will charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $5 per month, whichever is greater, if allowed by law in the state of your billing address. (If you choose another company to bill you for our Service [such as another Verizon company], late fees are set by that company or by its tariffs and may be higher than our late fees.) If we use a collection agency to collect from you, we may charge you for any fees the collection agency charges us, if allowed by law in the state of your billing address when we first send your account to a collection agency. We may require a deposit at the time of activation or afterward, or an increased deposit. We'll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account. If your final credit balance is less than $1, we will refund it only if you ask. We may charge you up to $;25 for any returned check. You may have to pay a fee to activate Service or to reconnect Service if it is interrupted for non–payment or suspended for any reason. | ||
| considered to have a material adverse effect on you. | ||
| <h4>What if My Wireless Device Gets Lost or Stolen? | ||
We're here to help. It's important that you notify us right away, so we can suspend your Service to keep someone else from using it. If your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we're happy to review your account activity and any other information you'd like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don't have to pay any charges you dispute while they are being investigated. If we haven't given you a courtesy suspension of recurring monthly charges during the past year, we'll give you one for 30 days or until you replace or recover your wireless device, whichever comes first. | ||
What Are Verizon Wireless' Rights to Limit or End Service or End this Agreement? | ||
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (i) if you: (a) breach this agreement; (b) pay late more than once in any 12 months; (c) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven't yet billed the charges); (d) provide credit information we can't verify; (e) are unable to pay us or go bankrupt; (f) resell your Service; (g) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any U.S. governmental agency; (h) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (i) steal from or lie to us; or (ii) if you, any user of your device or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) "spam," or engage in other abusive messaging or calling; (d) modify your device from its manufacturer's specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason. | ||
Am I Eligible for Special Discounts? | ||
You may be eligible for a discount if you are and remain affiliated with an organization that has an agreement with us. Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you're still eligible. We may adjust or remove your discount according to your organization's agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won't be considered to have a material adverse effect on you. | ||
Disclaimer of Warranties |
Disclaimer of Warranties | |
∞ WE ARE NOT THE MANUFACTURER OF YOUR WIRELESS DEVICE. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE | We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network–related modifications, upgrades or similar activity. | |
| LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR WIRELESS DEVICE, OR ANY APPLICATIONS YOU ACCESS THROUGH YOUR | ||
Please be aware that if you activated your wireless device through our Open Development program, we can't vouch for the device's call quality or overall functionality. | ||
| DEVICE. WE CAN'T PROMISE UNINTERRUPTED OR ERROR–FREE SERVICE AND DON'T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOESN'T DEPRIVE YOU OF ANY WARRANTY | ||
| RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE. | ||
Waivers and Limitations of Liability | ||
IF YOU ACTIVATED YOUR WIRELESS DEVICE ON ONE OF OUR PLANS THROUGH OUR OPEN DEVELOPMENT PROGRAM, VERIZON WIRELESS HAS NOT MADE ANY DETERMINATION AS TO THE CALL QUALITY OR | You and Verizon Wireless both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren't responsible for problems caused by you or others, or by any act of God. You also agree we aren't liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you're roaming), you also agree to any limitations of liability in its favor that it imposes. | |
| OTHER FUNCTIONALITY PROVIDED BY YOUR DEVICE. VERIZON WIRELESS DOES NOT IN ANY WAY WARRANT THAT YOUR DEVICE (A) WILL OPERATE WITHOUT ERROR ON OUR NETWORK (INCLUDING THE NETWORK | ||
| OF ANY OTHER CARRIER ACCESSED WHILE ROAMING OR OTHERWISE); (B) WILL OPERATE WITHOUT THE NEED FOR PERIODIC UPGRADES OR MODIFICATIONS; (C) WILL OPERATE INDEFINITELY ON OUR | ||
| NETWORK; OR (D) WILL NOT BE ADVERSELY AFFECTED BY NETWORK–RELATED MODIFICATIONS, UPGRADES OR SIMILAR ACTIVITY. | How Do I Resolve Disputes with Verizon Wireless? | |
Waivers and Limitations of Liability | We hope to make you a happy customer, but if there's an issue that needs to be resolved, this section outlines what's expected of both of us. | |
∞ UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT DAMAGES. | ||
You and Verizon Wireless both agree to resolve disputes only by arbitration or in small claims court. There's no judge or jury in arbitration , and the procedures may be different, but an arbitrator can award the same damages and relief, and must honor the same terms in this agreement, as a court would. If the law allows for an award of attorneys' fees, an arbitrator can award them too. We also both agree that: | ||
| THIS LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, PRODUCTS LIABILITY OR ANY | ||
| OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE OR PUNITIVE DAMAGES FROM THE OTHER. THIS LIMITATION AND WAIVER ALSO APPLIES | (1) The Federal Arbitration Act applies to this agreement. Except for small claims court cases that qualify, any dispute that results from this agreement or from the Services you receive from us (or from any advertising for any products or Services) will be resolved by one or more neutral arbitrators before the American Arbitration Association ("AAA") or Better Business Bureau ("BBB"). You can also bring any issues you may have to the attention of federal, state, or local government agencies, and if the law allows, they can seek relief against us for you. | |
| TO ANY CLAIMS YOU MAY BRING AGAINST ONE OF OUR SUPPLIERS, TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THE SUPLIER FOR SUCH CLAIM. You agree we aren't liable | ||
(2) Unless you and Verizon Wireless agree otherwise, the arbitration will take place in the county of your billing address. For claims over $10,000, the AAA's Wireless Industry Arbitration ("WIA") rules will apply. We agree that in large/complex cases, the loser can ask for a panel of three new arbitrators to review the award. For claims of $10,000 or less, the party bringing the claim can choose either the AAA's WIA rules or the BBB's rules for binding arbitration or, alternatively, can bring an individual action in small claims court. You can get procedures, rules and fee information from the AAA (www.adr.org), the BBB (www.bbb.org) or from us. For claims of $10,000 or less, you can choose whether you'd like the arbitration carried out based only on documents submitted to the arbitrator, or by a hearing in–person or by phone. | ||
| for problems caused by you or a third party; by buildings, hills, network congestion, tunnels, weather or other things we don't control; or by any act of God. You also agree we | ||
| aren't liable for missed Voice Mails, or deletions of Voice Mails from your Voice Mailbox (if you have one), even if you've saved them, or for other information that may be lost | (3) This agreement doesn't allow class arbitrations even if the AAA or BBB procedures or rules would. The arbitrator may award money or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. | |
| or deleted if we service your device. If another wireless carrier is involved in any problem (for example, while you roam), you also agree to any limitations of liability in its | ||
(4) As part of your agreement to arbitrate on an individual basis , we provide you with a free internal mediation program. In our mediation program, we assign someone who's not directly involved in the dispute (though possibly from our company) to help both sides reach an agreement. That person has all the rights and protections of a mediator. Nothing said in the mediation can be used later in an arbitration or lawsuit. If you'd like to know more, please contact us at verizonwireless.com or through customer service. If you'd like to start the mediation process, please go to verizonwireless.com or call customer service for a mediation request form to fill out, and mail it to us at the address shown on the form. Or if you'd prefer to start the arbitration process, please contact the AAA or BBB for the forms you'll need to submit. | ||
| favor that it imposes. | ||
(5) If you opt for the mediation program and take part in at least one mediation session by phone, but we aren't able to settle the dispute between us, we'll pay any filing fee that the AAA or BBB charges you for arbitration of the dispute. If that arbitration proceeds, we'll also pay any administrative and arbitrator fees charged later, as well as for any appeal to a panel of new three arbitrators (if the arbitration award is appealable under this agreement). | ||
Dispute Resolution and Mandatory Arbitration | ||
∞ WE EACH AGREE TO SETTLE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT AS PROVIDED BELOW. THERE'S NO JUDGE OR JURY IN ARBITRATION, BUT AN ARBITRATOR | (6) We may make a written settlement offer anytime before arbitration begins. If you don't accept the offer, or if we don't make you an offer, and the arbitrator awards you an amount of money that's more than our offer but less than $5000, then we agree to pay you $5000 instead of the amount awarded. In that case we also agree to pay any attorneys' fees and expenses, regardless of whether the law requires it for your case. If the arbitrator awards you more than $5000, then we will pay you that amount. | |
| CAN AWARD THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME LIMITATIONS IN THIS AGREEMENT, AS A COURT WOULD. IF AN APPLICABLE STATUTE PROVIDES FOR AN AWARD OF ATTORNEY'S | ||
(7) An arbitration award and any judgment confirming it apply only to that specific case; it can't be used in any other case except to enforce the award itself. | ||
| FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO EACH AGREE, TO THE FULLEST EXTENT PERMITTED BY LAW, THAT: | ||
(8) If for some reason the prohibition on class arbitrations set forth in subsection (3) cannot be enforced, then the agreement to arbitrate will not apply. | ||
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR QUALIFYING SMALL CLAIMS COURT CASES, ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS | ||
| AGREEMENT, OR ANY PRIOR AGREEMENT FOR WIRELESS SERVICE WITH US OR ANY OF OUR AFFILIATES OR PREDECESSORS IN INTEREST, OR ANY PRODUCT OR SERVICE PROVIDED UNDER OR IN CONNECTION | <p><strong>(9) Also, if for any reason a claim proceeds in court rather than through arbitration, you and Verizon Wireless agree that there will not be a jury trial. | |
| WITH THIS AGREEMENT OR SUCH A PRIOR AGREEMENT, OR ANY ADVERTISING FOR SUCH PRODUCTS OR SERVICES, WILL BE SETTLED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN | ||
| ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR LOCAL GOVERNMENT AGENCIES AND | ||
| THEY CAN, IF THE LAW ALLOWS, SEEK RELIEF AGAINST US ON YOUR BEHALF. | ||
About this Agreement | ||
(2) UNLESS YOU AND VERIZON WIRELESS AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA'S WIRELESS | ||
If we don't enforce our rights under this agreement in one instance, that doesn't mean we won't or can't enforce those rights in any other instance. You cannot assign this agreement or any of your rights or duties under it without our permission. However, we may assign this agreement or any debt you owe us without notifying you. Please note that many notices we send to you will show up as messages on your monthly bill. If you have online billing, those notices will be deemed received by you when your online bill is available for viewing. If you get a paper bill, those notices will be deemed received by you 3 days after we mail the bill to you. If we send other notices to you, they will be considered received immediately if we send them to your wireless device, or to any email or fax number you've given us, or after 3 days if we mail them to your billing address. If you need to send notices to us, please send them to the customer service address on your latest bill. | ||
| INDUSTRY ARBITRATION ("WIA") RULES WILL APPLY. IN LARGE/ COMPLEX CASES UNDER THE WIA RULES, THE ARBITRATORS MUST APPLY THE FEDERAL RULES OF EVIDENCE AND THE LOSER MAY HAVE THE | ||
| AWARD REVIEWED BY A PANEL OF THREE NEW ARBITRATORS. FOR CLAIMS OF $10,000 OR LESS, THE COMPLAINING PARTY CAN CHOOSE EITHER THE AAA'S SUPPLEMENTARY PROCEDURES FOR | If any part of this agreement, including anything regarding the arbitration process, is ruled invalid, that part may be removed from this agreement. | |
| CONSUMER–RELATED DISPUTES, AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR THE BBB'S RULES FOR BINDING ARBITRATION. YOU CAN OBTAIN PROCEDURES, RULES AND FEE INFORMATION FROM | ||
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any sales or customer service representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws rules of that state. | ||
| THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. EACH OF US MAY BE REQUIRED TO EXCHANGE RELEVANT EVIDENCE IN ADVANCE. FOR CLAIMS OF $10,000 OR LESS, WE AGREE THAT | ||
| YOU MAY CHOOSE WHETHER THE ARBITRATION WILL BE CONDUCTED SOLELY ON THE BASIS OF DOCUMENTS SUBMITTED TO THE ARBITRATOR, BY TELEPHONIC HEARING, OR BY AN IN–PERSON HEARING. | Last Updated: 11/15/09 | |
(3) THIS AGREEMENT DOESN'T PERMIT CLASS ARBITRATIONS EVEN IF THOSE PROCEDURES OR RULES WOULD. THE ARBITRATOR MAY AWARD MONETARY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF | ||
| THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. IN EXCHANGE FOR YOUR AGREEMENT TO | ||
| ARBITRATE ON AN INDIVIDUAL BASIS, WE'RE PROVIDING YOU A FREE INTERNAL MEDIATION PROGRAM. MEDIATION IS A PROCESS FOR MUTUALLY RESOLVING DISPUTES. A MEDIATOR CAN HELP PARTIES | ||
| REACH AGREEMENT, BUT DOESN'T DECIDE THEIR ISSUES. IN OUR MEDIATION PROGRAM, WE'LL ASSIGN SOMEONE (WHO MAY BE FROM OUR COMPANY) NOT DIRECTLY INVOLVED IN THE DISPUTE TO MEDIATE. | ||
| THAT PERSON WILL HAVE ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR. NOTHING SAID IN THE MEDIATION CAN BE USED IN A LATER ARBITRATION OR LAWSUIT. CONTACT US AT | ||
| VERIZONWIRELESS.COM OR THROUGH CUSTOMER SERVICE TO FIND OUT MORE. TO INITIATE MEDIATION UNDER THIS AGREEMENT, YOU MUST COMPLETE THE MEDIATION REQUEST FORM | ||
| AVAILABLE AT VERIZONWIRELESS.COM OR FROM CUSTOMER SERVICE AND MAIL IT TO US AT THE ADDRESS PROVIDED ON THE FORM. TO INITIATE ARBITRATION UNDER THIS AGREEMENT, | ||
| CONTACT THE AAA OR BBB, WHICH WILL PROVIDE THE NECESSARY FORMS FOR YOU TO SUBMIT. | ||
(4) IF YOU REQUEST MEDIATION UNDER OUR PROGRAM, PARTICIPATE IN AT LEAST ONE TELEPHONIC MEDIATION SESSION, AND THE MEDIATION DOESN'T RESOLVE THE DISPUTE BETWEEN US, WE'LL PAY | ||
| ANY FILING FEE LATER CHARGED YOU BY THE AAA OR BBB FOR ONE ARBITRATION OF THOSE DISPUTES. IF THAT ARBITRATION PROCEEDS, WE'LL ALSO PAY ANY FURTHER ADMINISTRATIVE AND ARBITRATOR | ||
| FEES LATER CHARGED FOR IT AND (IF THE ARBITRATION AWARD IS APPEALABLE UNDER THIS AGREEMENT) ANY APPEAL TO A NEW THREE ARBITRATOR PANEL. IF, HOWEVER, THE ARBITRATOR FINDS THAT | ||
| YOUR CLAIM WAS FRIVOLOUS OR BROUGHT FOR IMPROPER PURPOSES (AS MEASURED BY THE STANDARDS SET FORTH IN RULE 11 OF THE FEDERAL RULES OF CIVIL PROCEDURE) THEN THE PAYMENT OF ALL | ||
| FEES AND EXPENSES SHALL BE GOVERNED BY AAA OR BBB RULES, AND WE MAY SEEK TO RECOVER FROM YOU ANY FEES AND EXPENSES THAT WE HAVE PAID AND FOR WHICH YOU WOULD HAVE OTHERWISE BEEN | ||
| RESPONSIBLE FOR UNDER THOSE RULES. | ||
(5) WE MAY MAKE YOU A WRITTEN OFFER OF SETTLEMENT ANYTIME BEFORE ARBITRATION BEGINS. IF YOU DO NOT ACCEPT THE OFFER, OR IF WE DO NOT MAKE YOU AN OFFER, AND THE ARBITRATOR | ||
| ISSUES AN AWARD IN YOUR FAVOR FOR AN AMOUNT THAT IS GREATER THAN THE AMOUNT OF OUR OFFER BUT LESS THAN $5000, THEN WE AGREE TO PAY YOU $5000 INSTEAD OF THE AMOUNT OF THE | ||
| ARBITRATOR'S AWARD. IN ADDITION, IN SUCH CASE WE AGREE TO PAY YOUR ATTORNEYS' FEES AND EXPENSES (IF ANY) REGARDLESS OF WHETHER YOU WOULD BE ENTITLED TO PAYMENT OF ATTORNEYS FEES | ||
| UNDER THE AWARD OF THE LAW PURSUANT TO WHICH YOU HAVE BROUGHT THE CASE. IF THE ARBITRATOR'S AWARD IS GREATER THAN $5000, THEN WE WILL PAY YOU THE ARBITRATOR'S AWARD. | ||
(6) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT ONLY APPLIES TO THE ARBITRATION IN WHICH IT WAS AWARDED AND CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE | ||
| AWARD ITSELF. | ||
(7) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) ABOVE IS DEEMED UNENFORCEABLE, THEN THE AGREEMENT TO ARBITRATE WILL NOT | ||
| APPLY. FURTHER, IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, WE EACH WAIVE ANY TRIAL BY JURY. | ||
| <h4>About You | ||
| <p>∞ You represent that you're at least 18 years old and have the legal capacity to accept this agreement. If you're ordering for an organization, you're representing that | ||
| you're authorized to bind it, and where the context requires, "you" means the organization. | ||
About This Agreement | ||
∞ A waiver of any part of this agreement in one instance isn't a waiver of any part or any other instance. You can't assign this agreement or any of your rights or | ||
| duties under it. We may assign all or part of this agreement or your debts to us without notice, and you agree to make all subsequent payments as instructed. NOTICES ARE | ||
| CONSIDERED DELIVERED WHEN WE SEND THEM TO YOUR WIRELESS DEVICE, BY EMAIL OR FAX TO ANY EMAIL OR FAX NUMBER YOU'VE PROVIDED TO US, OR 3 DAYS AFTER MAILING TO THE MOST CURRENT | ||
| BILLING ADDRESS WE HAVE ON FILE FOR YOU, IF BY US, OR TO THE CUSTOMER SERVICE ADDRESS ON YOUR MOST RECENT BILL, IF BY YOU. If any part of this agreement, including any part of | ||
| its arbitration provisions, is held invalid, that part may be severed from this agreement. This agreement and the documents to which it refers form the entire agreement between | ||
| us on their subjects. You can't rely on any other documents or statements on those subjects by any sales or service representatives, and you have no other rights with respect to | ||
| service or this agreement, except as specifically provided by law. This agreement isn't for the benefit of any third party except our parents, affiliates, subsidiaries, agents, | ||
| and predecessors and successors in interest. Except to the extent we've agreed otherwise in the provisions on late fees, collection costs and arbitration, or as required by | ||
| Federal law, this agreement and disputes covered by it are governed by the laws of the state encompassing the area code assigned to your wireless phone number when you accepted | ||
| this agreement, without regard to the conflicts of laws rules of that state. | ||
Last Updated: 9/08/09 | ||